Communication

EQ: Necessary Emotions for a Leader

While most people recognize that a leader’s mood has a major impact on their team and others, we’re just now beginning to focus our attention on ways to improve. The research in the field of emotion has revealed insight into not only how to measure the impact of a leader’s emotions, but also how the best leaders have found effective ways to understand and improve the way they handle their own and other people’s emotions.

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Conflict: Moving from Cowardice to Confidence

Experiencing conflict is a part of everyday life. A common response is avoidance. Most people say they just don’t like confrontation. It makes them uncomfortable, and some even become physically ill at the thought of discussing a challenging issue face-to-face. How then can you become more productive with conflict while still keeping your emotions in check?

Healthy and productive conflict can lead to:

  • Better relationships
  • Increased confidence
  • Decreased anger and depression
  • Greater respect for yourself and from others
  • Career development
  • Harmony
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Noise Pollution

Are you one of the millions who get interrupted by the cell phone ring of others at work, in restaurants, events, churches, and even funerals? Now that you have been disturbed by the ring, the experience only gets worse as the person talks loud without excusing himself from the room. This situation is what we call noise pollution and a lack of cell phone courtesy.

To help create a less disturbing environment many public places have posted signs asking people to turn their cell phone to vibrate or off.  Cell phone companies have tried to address the pollution by creating awareness of the problem and establishing July as National Cell Phone Courtesy Month.

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Changing Office Politics as We Know It

Office politics is a topic that is typically avoided and rarely acknowledged. But it actually has a
remarkable impact on productivity in the workplace. The difference between a historic and a modern view of office politics is how we address it. The fact is, there is a need for office politics – it’s how we get things done. Embracing this view is the key to getting to the next level, which is differentiating between office behaviors that are positive and welcome or negative and offensive.

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Business Could Be Better…

We’ve all been there. Things sometimes just aren’t going as you hoped. You know business could be better. You know your team could be performing better. As you see it, others are doing things in an illogical way or maybe they just don’t get it. This can be frustrating and not very motivating. So what can you do about it?

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Building Relationships

We’ve all been busy…really busy. And many times we get so caught up in saving a minute here, or an hour there, that we lose many of the qualities that make life worth living — particularly the quality and joy that others can bring to our lives.

Success in business or in your personal life can become meaningless if there is no one available to share the fruits of that success. Therefore, setting aside time for building relationships with others is very important.

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What’s your Trademark?™

We have a question for you: Is the experience you provide as important as the actual product or service that you are selling? In the field of coaching and training, we get to hear all kinds of stories related to both internal and external customer service. Usually, they begin with something like, “You’ll never believe what happened to me! This guy was so rude! He didn’t listen, and all I did was repeat myself!”

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Ask, Don’t Tell – Coaching through Facilitation

History has taught us that one of the main responsibilities of a manager is to answer employees’ questions. Of course, this seems like a noble gesture. And it could be necessary when employees don’t have the needed information. But in reality, true empowerment comes from helping employees learn where to find or figure out what they need. And that comes from facilitation.

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Drama Carriers: Do you know one?

Oh my, gosh!  The drama!

Every once in a while, we’ll be working with a team and they will proclaim their frustration with the ‘drama’ in their workplace. You know…people blaming others without knowing the whole story. Talking about how others are wrong and don’t get it. The back and forth emails that don’t resolve anything. Copying everyone in the world on emails to prove just how ‘right’ they are. Snide comments between co-workers.

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10 Ways to Give Awful Feedback

A crucial part of every manager’s job is giving feedback. Positive feedback when employees are meeting expectations, and constructive feedback when they have things to work on. But let’s face it, giving feedback isn’t easy, and when the feedback isn’t so great, it can be pretty uncomfortable too. So here’s a thought…why not give crappy feedback? Then, no one will want to hear from you, and your superiors won’t expect you to continue doing it… Winning! But, you can’t just become crappy at it overnight. It takes practice and discipline to prove just how terrible you can be!

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