Communication

Changing Office Politics as We Know It

Office politics is a topic that is typically avoided and rarely acknowledged. But it actually has a
remarkable impact on productivity in the workplace. The difference between a historic and a modern view of office politics is how we address it. The fact is, there is a need for office politics – it’s how we get things done. Embracing this view is the key to getting to the next level, which is differentiating between office behaviors that are positive and welcome or negative and offensive.

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Business Could Be Better…

We’ve all been there. Things sometimes just aren’t going as you hoped. You know business could be better. You know your team could be performing better. As you see it, others are doing things in an illogical way or maybe they just don’t get it. This can be frustrating and not very motivating. So what can you do about it?

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Building Relationships

We’ve all been busy…really busy. And many times we get so caught up in saving a minute here, or an hour there, that we lose many of the qualities that make life worth living — particularly the quality and joy that others can bring to our lives.

Success in business or in your personal life can become meaningless if there is no one available to share the fruits of that success. Therefore, setting aside time for building relationships with others is very important.

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What’s your Trademark?™

We have a question for you: Is the experience you provide as important as the actual product or service that you are selling? In the field of coaching and training, we get to hear all kinds of stories related to both internal and external customer service. Usually, they begin with something like, “You’ll never believe what happened to me! This guy was so rude! He didn’t listen, and all I did was repeat myself!”

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Ask, Don’t Tell – Coaching through Facilitation

History has taught us that one of the main responsibilities of a manager is to answer employees’ questions. Of course, this seems like a noble gesture. And it could be necessary when employees don’t have the needed information. But in reality, true empowerment comes from helping employees learn where to find or figure out what they need. And that comes from facilitation.

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Drama Carriers: Do you know one?

Oh my, gosh!  The drama!

Every once in a while, we’ll be working with a team and they will proclaim their frustration with the ‘drama’ in their workplace. You know…people blaming others without knowing the whole story. Talking about how others are wrong and don’t get it. The back and forth emails that don’t resolve anything. Copying everyone in the world on emails to prove just how ‘right’ they are. Snide comments between co-workers.

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10 Ways to Give Awful Feedback

A crucial part of every manager’s job is giving feedback. Positive feedback when employees are meeting expectations, and constructive feedback when they have things to work on. But let’s face it, giving feedback isn’t easy, and when the feedback isn’t so great, it can be pretty uncomfortable too. So here’s a thought…why not give crappy feedback? Then, no one will want to hear from you, and your superiors won’t expect you to continue doing it… Winning! But, you can’t just become crappy at it overnight. It takes practice and discipline to prove just how terrible you can be!

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Whose business is customer service?

“Customer service is not a department. It’s an attitude” – Unknown

We have all had it happen. You have a lot on your plate and so many things to get done. It seems like everything is an emergency. Then you get an email from someone outside of your department asking (what seems to you) a question that only requires common sense. You shoot back a short, witty response and go about your day. Everything is fine…until the person receives your message.

What was common sense to you was actually new information to the person who asked you the question. What you didn’t know was that this person was new to his department, and had not been trained on the task. This person is now frustrated. He was reaching out for help and received a sarcastic, snarky response instead. And the jargon you used only confused him more. This person now knows that every interaction with you is going to be a moment of misery and no longer wants to work with you. He not only has this impression of you, but everyone in your department. Not such a good first impression.

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10 Ways to Become a Horrible Communicator

Are things just going too smoothly? Does everyone seem to be in harmony and all on the same page? Here are a few ways to really rock the boat and make everyone hate communicating with you. Then you don’t have to be a communicator at all!

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Why are you ignoring me?

One of the toughest jobs in an organization is that of a front-line supervisor. In this position, they get hit from both directions – from those who directly report to them and from those that they report to. Often, they have less authority to make decisions and more overall constraints. Instead, they are given directives on what should or should not be done, and are expected to carry out the directive without question. Recently, we’ve had several front-line supervisors share with us that they are frustrated and feel like their suggestions, recommendations, and opinions are dismissed, ignored, or not taken into consideration.

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