Recent Posts

Creating an Employee Experience

3 Minute Read

It’s an experience. A single moment that makes a person feel something. A feeling that a person associates with something. Many successful companies create experiences for customers to delight them and increase loyalty.

For decades, we’ve known that we not only need to deliver a quality product or service, but that we need to focus on the customer experience. But what we have unintentionally ignored is the fact that employees are expecting the same. We’re not talking about massage therapists and bowling alleys necessarily; but employees want to feel good working for your company. Over the past 12 months, we’ve experienced a huge change in the way we work, the way our teams look, and how we collaborate. Now, more than ever, it’s time we take this seriously.

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Ask, Don’t Tell – Coaching through Facilitation

2 Minute Read

How many times has somebody come to you with a problem at work, and you just tell them the answer? Win-Win! Right? … Until they come back tomorrow. And the next day. Again and again until all you do is solve their problems. History has taught us that one of the main responsibilities of a manager is to answer employees’ questions. Of course, this seems like a noble gesture. And it could be necessary when employees don’t have the needed information. But in reality, true empowerment comes from helping employees learn where to find or figure out what they need. And that comes from facilitation. When you provide a quick answer, you solve one problem. When you facilitate a discovery process, you create problem solvers!

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How Do Your Communication Skills Measure Up?

4 Minute Read

Communication: It’s an exchange. A process of sharing your thoughts, ideas, or feelings with another person. It’s easy right? We all communicate perfectly…Not so much. Especially today, the ability to communicate effectively is one of the most critical skills an employee or manager must have. Whether it be remote or face-to-face, it’s key to have people in your company that are transparent, assertive, and positive; otherwise it’s almost certain you’ll feel a shift in your company’s culture…if you haven’t already. For communication to be effective, it requires great skill in both listening and speaking. Here are a few tips to improve your skills as a communicator.

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Leading With Fairness, Respect & Support

4 Minute Read

We’ve all been there. And some are still there. Maybe this will remind you of the people on your team. In a spot where what was once a career is now just a job – a means to an end. All purpose is gone and people don’t feel valued. Negative behaviors have become the norm. It feels like some have given up. People start to feel stuck or are keeping their eyes peeled for a new job…far, far away from here. What happened?

The short answer: YOU could be the problem.

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It’s All a Matter of Perspective

3 Minute Read

Consider this all-too-familiar scenario: You’re driving to work behind an SUV that abruptly stops before an intersection. No turn signal, no warning. Just stops in the middle of the street. How inconsiderate! You could have wrecked! So you lay on the horn, angry and flustered, yelling a few choice words. We know what it feels like. Your morning was off to a bad enough start already. You probably feel frustrated, like nothing else is going to go right.

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Leadership Challenges: What We Can Learn from 9/11

September 11, 2001: A day in history that changed the world and history as we once knew it. Looking back on that day, many of us can remember exactly where we were and what we were doing. But the memories are all different; they’re all unique experiences. One person in the room may have been at work, watching it on the news and calling family members; the other may have been in 2nd grade, confused watching teachers try to hold back their tears. For some, it may just be a terrible memory; but for one four-star general, the events of 9/11 (along with other military experiences) brought about leadership challenges that he never expected.

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When the Answers are Uncertain…

We get it.

Change is tough even in normal times. And change in the midst of chaos can push us over the edge. Leaving us feeling overwhelmed and stuck, unable to move forward. Do you ever wish you had a crystal ball so you could look into the future and know that everything will be okay? Sometimes what causes us the greatest stress is that the answers are uncertain; the unknown.

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