Communication

Keeping Score: Winning or losing?

3 Minute Read

“I HATE DRAMA!” We say it all the time. We do everything we can to avoid the drama: the petty arguments between co-workers, the disagreements between spouses, the “politics” that seem to cloud everyone’s ability to make rational decisions. Make it stop!

And no matter what we do, it seems like somehow, drama finds us. Maybe it’s your employee who always seems to question your decisions. Maybe it’s a co-worker who interrupts you every day for things that don’t matter. Or maybe it’s your teenager constantly questioning your authority. If you say the sky is blue, they tell you you’re wrong. They know how to get your blood boiling, and some days, you just want to pull your hair out!

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Communication…It Doesn’t Come Easy!

2 Minute Read

As we all know, the way people interact with each other in today’s world is drastically different than it was twenty years ago…Who are we kidding? It’s even different than it was five years ago. Problems can quickly arise if people don’t know how to handle or manage conflict. Even something as small as a short email can be easily misconstrued. As a result you have a cascade of collusion affecting culture, morale, and even productivity. And getting your team back on track can take a large amount of time as you try to act as referee or translator.

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Caught Up in Your Own Business

2 Minute Read

It’s the end of the year. There’s so much going on. Finalizing budgets, planning for 2015, updating your forecasts, managing people. You’re busy doing. Busy, busy, busy.

That’s great – you’re getting stuff done. But it begs the question: With all these things happening, have you taken the time to demonstrate visionary leadership? Does your team really know where they are going? Have you articulated the direction – the vision – of where the company and team are headed?

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To Change or Not To Change…

2 Minute Read

It seems every industry is facing some type of change these days.  Change in customer spending habits, product delivery systems, and in personnel issues.  As we look at the various ways we interpret change, some will like the change, others not.

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The Reality of “The Supervisor Sandwich”

3 Minute Read

Confrontation is certainly not the easiest part of being a manager. In fact, it’s probably your least favorite. It’s human nature to avoid interpersonal discord. Many people hope a problem just corrects itself without our intervention. But, is that manner of thinking really reality? How can you provide coaching for an employee, co-worker, or even your own supervisor and have it be a positive experience? We’ve all heard of “The Supervisor Sandwich.”

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Another Tough Leadership Challenge

2 Minute Read

You have an employee that gets the job done. From what you can tell, he’s a nice guy. He can actually work with you. And he brings great ideas. Here’s the problem: He can’t get along with his co-workers. And you’ve heard from some of your clients who are struggling to work with him. Another tough leadership challenge. What do you do?

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Keep your Cool in Conflict

2 Minute Read

Have you been in the middle of a conversation or meeting and started to feel your blood boil?  That vein in your neck starting to bulge.  Your face turning a little red. What do you do when this happens?  Do you immediately look for a quick getaway? Do you quit listening because you are too busy thinking of a great comeback? How do you keep your cool?

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What Do Your Posts Say About You?

3 Minute Read

Many of us have taken a course, or maybe two, on how to improve our communication.  But how does technology impact your ability to effectively communicate?  Most people spend up to 7 hours daily using technologies and social media to include email, texting, blogs, Facebook, Linked In, etc. to communicate.  This replaces face-to-face communication in many situations.  We have access to these lines of communication at all times – with Smartphones and other mobile devices. Technology is fantastic because it allows us to communicate fast and stay connected with a broader base of people.  What do your posts, emails, and texts say about you professionally?  Are you being as effective as you can be?

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It’s as simple as a conversation…

3 Minute Read

Do you find yourself doing projects yourself because you don’t trust that others will do the job correctly? Team members and managers alike fall into this habit more than you think. What tends to follow are things like enormous workloads, anger at teammates, job dissatisfaction, low morale, and employee burn-out.

Common sense would tell us to confront the people on our team to fix the problem. Right? Well, in reality, many people will avoid this confrontation altogether. 

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Do you need an email intervention?

2 Minute Reac

Do you spend more time on email than any other activity in your workday? When you are in meetings do you check your phone multiple times – not fully engaged in the discussion?  Is email the first thing you check when you get up in the morning and the last thing you check before you go to bed?

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