Company Culture

Drama Carriers: Do you know one?

2 Minute Read

Oh my, gosh!  The drama!

Every once in a while, we’ll be working with a team and they will proclaim their frustration with the ‘drama’ in their workplace. You know…people blaming others without knowing the whole story. Talking about how others are wrong and don’t get it. The back and forth emails that don’t resolve anything. Copying everyone in the world on emails to prove just how ‘right’ they are. Snide comments between co-workers.

Read More

Who Cares About Employee Engagement?

2 Minute Read

All the time, we see themes become popular in management. They seem like fads…something that will gain hype and eventually die down again. And by the time you implement a process, your employees have already found something else that’s more important. But one of those themes never went away: Employee Engagement. Whether you call it engagement or another term like accountability, ownership, empowerment, or commitment, it all revolves around creating an environment where employees act interdependently to drive your organization’s success. So, if you thought this was another fad, take out your notepad and write this down…It’s NOT.

Read More

Whose business is customer service?

3 Minute Read

We have all had it happen. You have a lot on your plate and so many things to get done. It seems like everything is an emergency. Then you get an email from someone outside of your department asking (what seems to you) a question that only requires common sense. You shoot back a short, witty response and go about your day. Everything is fine…until the person receives your message.

“Customer service is not a department. It’s an attitude” – Unknown

 

What was common sense to you was actually new information to the person who asked you the question. What you didn’t know was that this person was new to his department, and had not been trained on the task. This person is now frustrated. He was reaching out for help and received a sarcastic, snarky response instead. And the jargon you used only confused him more. This person now knows that every interaction with you is going to be a moment of misery and no longer wants to work with you. He not only has this impression of you, but everyone in your department. Not such a good first impression.

Read More

Personal Productivity: A New Year’s Resolution

2 Minute Read

So it’s the end of the year, and you’re probably starting to think about what your New Year’s resolutions are going to be…what your goals will be. Why not make a goal for personal productivity?

In today’s workplace, we are asking employees to be more efficient and produce at higher levels. Those individuals that can demonstrate the greatest degree of personal productivity are often those who are seen as the most valuable. This fact makes this concept of individual efficiency and production even more relevant.

Read More

The Generational Divide: Working with Millennials

4 Minute Read

Recently, several managers have asked for suggestions on how to challenge, motivate, and retain talented Millennials. On the flip side, a few managers have also expressed the opposite problem: being frustrated about working with and managing the Millennial generation. We’re finding that the frustration is typically blamed on generational differences.

We typically hear comments such as, “When I was that age,” or “This Millennial generation doesn’t have the same work ethic that my generation had.” Negative references are made about Millennials who use their smartphones all the time, and their constant use of social media sites.  Or that they think they can show up for work whenever they feel like it and demand a flexible work schedule.

Read More

The Power of Accountability and Tough Love

2 Minute Read

Think about a successful company that you know of. What do you believe made that company successful? Was it their excellent culture, their ability to work together, or perhaps their ability to persevere through tough times? Maybe their success is attributed to the leadership, or their ability to hold people accountable. It could be a multitude of things that mixed together and made just the right formula for success. Regardless of the formula, we believe two ingredients must have existed: accountability and tough love.

Yes, love. It’s not the first word that comes to mind when you think about what it takes to run a successful company. The first list we mentioned is probably more along the lines of what you might think of. But, doesn’t love encompass all those things?

Read More

Serious Creativity

4 Minute Read

Do you ever get bored and look at all the creative ideas on Pinterest? Moms coming up with cute snack ideas for their kids to take to school. Crafty people making their own Halloween costumes. Awesome dinner ideas that you would have never thought of… Then we think… “Are you kidding me? Who has time for this crap? These are impossible. I’m just not a creative person.” That thought has probably crossed your mind. Maybe you’ve even said it out loud.

“The concept of creativity has historically been very useful in the business world.”

 

When you think of creative people, you might think of artists, musicians, dancers, or those crazy moms on Pinterest. But the concept of creativity has historically been very useful in the business world.

Read More

Attitude + Trust = Success

5 Minute Read

We’ve all had those days lately. The kind where you wake up and feel like your entire world is crashing down around you. Nothing works the way it should, your plans go awry, and the last thing you want to do is deal with other people. On days like these, we walk around with a chip on our shoulder thinking, “Stay out of my way, people. Today is NOT my day!” And it’s okay to feel the way you feel. We all feel it, in some facet or another.

Read More

Trust = Team

2 Minute Read

Building a team can be one of the most challenging responsibilities of someone who leads. Building a team is the task of organizing a group of people to work well together, accomplish goals, and have a positive impact on the company.

Read More

Another Tough Leadership Challenge

2 Minute Read

You have an employee that gets the job done. From what you can tell, he’s a nice guy. He can actually work with you. And he brings great ideas. Here’s the problem: He can’t get along with his co-workers. And you’ve heard from some of your clients who are struggling to work with him. Another tough leadership challenge. What do you do?

Read More