Culture. How a common group of people think and treat each other. It’s the expected way people behave. Your family has a culture. Your group of friends has a culture. The team you work with has a culture; and so does the company for which you work.Read More›
Consider this all-too-familiar scenario: You’re driving to work behind an SUV that abruptly stops before an intersection. No turn signal, no warning. Just stops in the middle of the street. How inconsiderate! You could have wrecked! So you lay on the horn, angry and flustered, yelling a few choice words.Read More›
Why do we micromanage? It may not always be intentional, but for some of us, it just seems to happen.Read More›
Do you remember Candyland? You know, the board game with the colorful slides and lollipops. Many of us played it as kids…but have you ever played it as an adult with a toddler? Typically, they start the game off really strong, making sure they are counting the colors on the cards, paying attention to where they are at on the board, and working really hard on not cheating.Read More›
When you think of the word “discipline,” what comes to mind? Do you get a picture of correcting employee behavior? “Adam did something wrong and I need to discipline him.” Maybe you get a vision of a tedious, non-motivating, static environment opposed to change and to be avoided if given an option. “You can’t even breathe in that department. Anything you do that is outside of their discipline is a cause for a personnel action.”
Somehow along the way, discipline has become more closely aligned with punishment or oppression than the original definition (which was to teach or instruct). The fact is that discipline can be a good thing…Read More›
If you’re a business owner or executive, you’re probably working hard to grow your business. And sometimes that means sleepless nights; long days. It can be hard not to think about business. And as the business grows, things change. Or at least they probably should. When we try to keep doing what we’ve always done, we soon realize that it won’t work. Now we have growing pains.Read More›
Disrupting the Org Chart
During a recent conversation with the leaders of a company, we asked them to imagine that their department was not a part of the overall company, but a stand-alone business having to provide value to its customers and make money to continue. Then we asked the question, “How would you organize the company related to positions, roles, and responsibilities? And how would you measure effectiveness?” This is what we call disrupting the org chart.
Some leaders had to be reminded that every minute someone is working costs money. They then considered how to measure productivity in areas that are service related. They recognized that their employees tend to come to work and most are busy. But they’re not necessarily busy with things that are high payoff or things that move the needle related to value and time. They came in to do their job.
They also recognized that they were not asking their (internal) customers what was needed from them as a department. They simply were doing their job and finding ways to make their job easier; not really considering how it affected others. There was no system in place to continually assess needs and effectiveness as things changed for their customers.Read More›
While most people recognize that a leader’s mood has a major impact on their team and others, we’re just now beginning to focus our attention on ways to improve. The research in the field of emotion has revealed insight into not only how to measure the impact of a leader’s emotions, but also how the best leaders have found effective ways to understand and improve the way they handle their own and other people’s emotions.Read More›
Business owners and executives across the country struggle to answer this question. Most make some comment that they are moving forward and growing. Others say they think everyone in the company knows where they are going. Yet when asked, employees respond by saying, “Wherever the company tells me we’re going.”Read More›