The moment we hear that business leaders and executives are working on (not just talking about) succession planning and building talent depth charts, we are ecstatic! Because the truth is, many talk about it, but don’t put any action behind the words. Sometime in the future, we’ll hear, “Yeah, we were talking about creating a succession plan for that role. We just never got around to it.”Read More›
If you’re a business owner or executive, you’re probably working hard to grow your business. And sometimes that means sleepless nights; long days. It can be hard not to think about business. And as the business grows, things change. Or at least they probably should. When we try to keep doing what we’ve always done, we soon realize that it won’t work. Now we have growing pains.Read More›
Disrupting the Org Chart
During a recent conversation with the leaders of a company, we asked them to imagine that their department was not a part of the overall company, but a stand-alone business having to provide value to its customers and make money to continue. Then we asked the question, “How would you organize the company related to positions, roles, and responsibilities? And how would you measure effectiveness?” This is what we call disrupting the org chart.
Some leaders had to be reminded that every minute someone is working costs money. They then considered how to measure productivity in areas that are service related. They recognized that their employees tend to come to work and most are busy. But they’re not necessarily busy with things that are high payoff or things that move the needle related to value and time. They came in to do their job.
They also recognized that they were not asking their (internal) customers what was needed from them as a department. They simply were doing their job and finding ways to make their job easier; not really considering how it affected others. There was no system in place to continually assess needs and effectiveness as things changed for their customers.Read More›
Embracing change…This is a sore subject for some, and for others, an exciting one. No one likes to talk about it for fear of how people will react. When it comes to change, there are two ways people tend to react. For some, it’s new and exciting. It creates motivation. But for others, it’s scary, it’s unknown, and can be the center of their frustration and despair.Read More›