difficult conversations

Transforming the Employee Evaluation

As a supervisor, giving an employee evaluation can be dreadful. You start by staring at yet another blank form. You go through each performance category, carefully marking your choice of below average, average, or above average. And when done, you recheck your responses, making sure that the report is “balanced.” Too many low marks, and your employee might be upset. Too many high and there is nowhere to aspire. What is the answer? Rank the employee in the middle…the sweet spot! Not hanging back, not showing off. The solution is average.

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Crucial Conversations

What is it about some people that make them so great at leading people? Is it their conversational style? Is it their personality? Or is it a person’s ability to approach crucial conversations in a way that is respectful and effective?

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