As a supervisor, giving an employee evaluation can be dreadful. You start by staring at yet another blank form. You go through each performance category, carefully marking your choice of below average, average, or above average. And when done, you recheck your responses, making sure that the report is “balanced.” Too many low marks, and your employee might be upset. Too many high and there is nowhere to aspire. What is the answer? Rank the employee in the middle…the sweet spot! Not hanging back, not showing off. The solution is average.Read More›
Are things just going too smoothly? Does everyone seem to be in harmony and all on the same page? Here are a few ways to really rock the boat and make everyone hate communicating with you. Then you don’t have to be a communicator at all!Read More›
One of the toughest jobs in an organization is that of a front-line supervisor. In this position, they get hit from both directions – from those who directly report to them and from those that they report to. Often, they have less authority to make decisions and more overall constraints. Instead, they are given directives on what should or should not be done and are expected to carry out the directive without question. Recently, we’ve had several front-line supervisors share with us that they are frustrated and feel like their suggestions, recommendations, and opinions are dismissed, ignored, or not taken into consideration.Read More›
Of all the skills important to a successful manager, effective listening is arguably the most valuable. It can be the difference between mediocre and exceptional relationships between friends, customers, employees, and co-workers.
Listening is one of the most difficult skills to master. Most people aren’t born effective listeners. One reason is because real listening involves letting go of personal agendas to better understand another’s message. Many would much rather be heard than hear, usually resulting in misunderstanding.Read More›
What is it about some people that make them so great at leading people? Is it their conversational style? Is it their personality? Or is it a person’s ability to approach crucial conversations in a way that is respectful and effective?Read More›
Communication: It’s an exchange. A process of sharing your thoughts, ideas, or feelings with another person. It’s easy right? Not so much. For communication to be effective, it requires great skill in both listening and speaking. Here are a few tips to improve your skills as a communicator.Read More›
As we all know, the way people interact with each other in today’s world is drastically different than it was twenty years ago…Who are we kidding? It’s even different than it was five years ago. Problems can quickly arise if people don’t know how to handle or manage conflict. Even something as small as a short email can be easily misconstrued. The result: a cascade of collusion affecting culture, morale, and even productivity. And getting your team back on track can take a large amount of time as you try to act as referee or translator.Read More›