Ask, Don’t Tell – Coaching through Facilitation

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How many times has somebody come to you with a problem at work, and you just tell them the answer? Win-Win! Right? … Until they come back tomorrow. And the next day. Again and again until all you do is solve their problems. History has taught us that one of the main responsibilities of a manager is to answer employees’ questions. Of course, this seems like a noble gesture. And it could be necessary when employees don’t have the needed information. But in reality, true empowerment comes from helping employees learn where to find or figure out what they need. And that comes from facilitation. When you provide a quick answer, you solve one problem. When you facilitate a discovery process, you create problem solvers!

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