How to hold people accountable without ruining relationships.

4 Minute Read

Picture this scenario: People at work are unengaged. You can feel your direct reports whispering about you around the water cooler. Sometimes you feel walked on. And your team thinks that they can get away with anything…because you won’t do anything about it. Does any of this sound familiar?

Having crucial conversations with your team is hard. We know our employees have good intentions. But sometimes, they make mistakes, or we need to correct performance issues. And holding them accountable for missing the mark can be extremely uncomfortable.

Conflict is a part of life...

3 Minute Read

Experiencing conflict is a part of everyday life. It happens at work between co-workers; it happens at home between family members, and it happens in social settings between friends. Many people have a negative definition in mind when it comes to the word, and they certainly don’t want to deal with it. But, did you know that some types of conflict can actually be beneficial? Healthy conflict can lead to better relationships, increased confidence, greater respect from others, career development, and harmony within your office or home

Crucial Conversations

2 Minute Read

What is it about some people that make them so great at leading people? Is it their conversational style? Is it their personality? Or is it a person’s ability to approach crucial conversations in a way that is respectful and effective? Having the right approach might sound simple…The truth is that simple doesn’t always mean easy.