Let’s face it - on a daily basis, someone will do something you don’t like. Here's your moment of truth. Whether it’s cutting you off in traffic, not replying to an email within your timeframe, or not following a specific process…it will happen. And when it does, what’s your first thought?

I know…It depends. I hate that response, though it may be true. Let’s talk about when someone cuts you off in traffic. Do you yell at the person? Shake your fist? Or something more drastic? Do you ever think, “What the heck?! Learn how to drive!”Now let me ask you a different question: Have you ever cut someone off in traffic?

Read More