Posts in Strategy
It’s All a Matter of Perspective

3 Minute Read

Perspective is a funny thing. Consider this all-too-familiar scenario: You’re driving to work behind an SUV that abruptly stops before an intersection. No turn signal, no warning. Just stops in the middle of the street. How inconsiderate! You could have wrecked! So you lay on the horn, angry and flustered, yelling a few choice words. We know what it feels like. Your morning was off to a bad enough start already. You probably feel frustrated, like nothing else is going to go right.

But what you couldn’t see was that there was a smaller car ahead of the SUV. That car was the one actually turning. And it DID have the turn signal on. The SUV was simply waiting for the car to turn. Now, how do you feel? Glad you honked and yelled for no reason? Or embarrassed that you acted without having all of the information?

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When the Answers are Uncertain…

5 Minute Read.

We get it. Change is tough even in normal times. And change in the midst of chaos can push us over the edge. Leaving us feeling overwhelmed and stuck, unable to move forward. Do you ever wish you had a crystal ball so you could look into the future and know that everything will be okay? Sometimes what causes us the greatest stress is that the answers are uncertain; the unknown.

As a young child, I was completely oblivious to the fact that I needed glasses until I took a mandatory eye exam at my elementary school. My parents were notified and I was promptly taken to an eye doctor. And within a short period of time, I was wearing my new glasses. I remember the feeling of finally seeing things that I never knew existed. I remember how amazing it felt to see clearly. When things are uncertain, our lives feel unfocused, much like poor vision. We just feel better when we have clarity about what the future holds.

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It's A Time Of Opportunity For Your Business

2 Minute Read

For years, as we’ve guided leaders through the strategic planning process, we’ve challenged people to not just do more of the same, but to challenge assumptions of their business, their customers, and their beliefs on the way things are or should be. To find ways to try new approaches, or try doing the same things in a different way. Instead of waiting for their industry or business to be disrupted, they disrupt. Regardless of the circumstances, this is something that is very hard for most organizational leaders to do.

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Succession Connection
Shake It Up...

During a recent conversation with the leaders of a company, we asked them to imagine that their department was not a part of the overall company, but a stand-alone business having to provide value to its customers and make money to continue. Then we asked the question, “How would you organize the company related to positions, roles, and responsibilities? And how would you measure effectiveness?” This is what we call disrupting the org chart.Some leaders had to be reminded that every minute someone is working costs money. They then considered how to measure productivity in service-related areas. They recognized that their employees tend to come to work and most are busy. But they’re not necessarily busy with things that are high-payoff or things that move the needle, related to value and time. They came in to do their job.

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